Shipping Policy

Thank you for shopping with Pura Pet, operated by EmpowerGrowth LLC.

Shipping Area

We currently ship within the United States only.

Orders are typically processed within 1–2 business days after payment is confirmed.

Orders are not shipped or delivered on weekends or public holidays.

Once shipped, orders are typically delivered within 5–7 business days.

Delivery times are estimates and may vary due to factors outside our control, including carrier delays or weather conditions.

We work with US-based shipping carriers.

The specific carrier may vary depending on your location and order details.

Once your order ships, you will receive a shipping confirmation email with tracking information, where available.

While we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including:

We are not responsible for delays caused by the carrier once the package has been handed over for delivery.

If your order is:

Please contact us at support@pura-pet.com within 7 days of the delivery date (or expected delivery date).

We may request additional information, including photos, to assist with resolution.

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for orders delayed or undeliverable due to incorrect or incomplete address details provided by the customer.

For any shipping-related questions, please contact:

📧 support@pura-pet.com