Refund & Return Policy

Returns

We do not accept returns of dietary supplement products.

Once an order has been shipped, products cannot be returned or exchanged. Dietary supplements are ingestible products and cannot be resold once they leave our facility.

Refunds (Limited Circumstances Only)

Although we do not accept returns, refunds may be issued in limited circumstances, at our discretion, if one of the following applies:

• The product arrived damaged
• The wrong item was shipped
• The order was lost in transit

Refund Request Requirements

To request a refund:

• Contact us within 7 days of delivery
• Provide your order number
• Provide photo evidence if requested

Approved refunds will be issued to the original payment method.

Refund Processing Time

If approved, refunds are processed within 5–10 business days.

Shipping Cost Refunds

If a refund is approved due to:

• Damage, or
• Incorrect item shipped

We will refund the product price and original shipping costs.

Non-Refundable Situations

Refunds will not be issued for:

• Opened or used products
• Dissatisfaction with results or effectiveness
• Failure to follow product instructions
• Orders placed incorrectly by the customer
• Delivery delays caused by the carrier after shipment

Individual results may vary, and no specific outcomes are guaranteed.

Partial Refunds

In some cases, partial refunds may be issued instead of full refunds, depending on the circumstances.

Chargebacks & Disputes

Before initiating a chargeback or payment dispute, customers are encouraged to contact us at support@pura-pet.com so we can assist.

Abusive or unauthorized chargebacks may result in order cancellation or refusal of future service.

Final Decision Authority

All refund decisions are made at the sole discretion of EmpowerGrowth LLC.

Contact

📧 support@pura-pet.com